How it works
- Step 1: Choose the repair service (resling or retrigger wire) you are looking for; Add the desired quantity of cams that need to be repaired to your shopping bag.
- Step 2: Proceed to checkout when you are ready. You will receive an order confirmation once your order is placed.
- Step 3: Please wait for our service team to contact you with further instructions including a Return Authorization (RA). This may take up to 72 hours but can vary depending on the season. This contact will be separate from your order confirmation.
Please Note: Re-trigger and Re-sling services are repairs, and will have aesthetic differences from your original cam, including, but not limited to:
- Updated webbing styles
- Updated trigger wiring style
- Different alignment of the bar tacking
- Different color thread used in bar tacking
Your repaired cam will have matching color webbing, but it may have a slightly different look or texture from the original webbing. This is because webbing has a shelf life. Black Diamond does not stock webbing used on older cams, and as we run out of inventory, we will switch to current webbing styles. Please expect up to 1 week for a response containing your RA, and a 4-5 week turnaround time on your cam repair request. For international orders, please add an additional 2 weeks.
Please Note: We now resling X4 and Z4 cams
Unconditional Satisfaction Guarantee
